Exchange Policy

At Afrah Pack, customer satisfaction is our priority. We are committed to providing high-quality food packaging products and ensuring that every order reaches our customers in excellent condition.

If you receive a damaged, defective, or incorrect product, we are happy to assist you with an exchange, subject to the following terms and conditions.

1. Exchange Eligibility

Customers may request an exchange under the following circumstances:

The product received is damaged or defective.
The product delivered is different from the item ordered.
The product has a manufacturing defect or quality issue.

Exchange requests must be submitted with the proof, within 24 hours of receiving the order.

2. Exchange Conditions

To qualify for an exchange:

Products must be unused and in their original condition.
Products must be returned with their original packaging.
Proof of purchase, such as an invoice or order confirmation, must be provided.
Photographs of damaged, defective, or incorrect products may be requested for verification.

3. Non-Exchangeable Products

For hygiene and quality assurance purposes, the following products are not eligible for exchange:

Products that have been used or damaged after delivery.
Products returned without their original packaging.
Customized or specially ordered products, unless defective or incorrectly supplied.
Products that do not meet the exchange eligibility requirements.

4. Exchange Process

To request an exchange, please contact our customer support team 0523856404

Provide your order number, details of the issue, and relevant photographs if applicable.

Our team will review your request and guide you through the exchange process.

Once approved, we will arrange the product exchange, subject to availability. The exchange will be scheduled when we have a delivery in your area or along with your next order, whichever comes first.

5. Exchange Delivery Charges

If the exchange is due to a damaged, defective, or incorrect product supplied by Afrah Pack, the exchange delivery charges will be covered by us.
For other approved exchange requests, additional delivery charges may apply.

6. Product Availability

All exchanges are subject to stock availability. If the requested replacement product is unavailable, our customer support team will discuss suitable alternatives options.