Delivery Policy

  • Al Afrah Pack delivers to any addresses in the United Arab Emirates only.
  • No deliveries are made on weekends or public holidays.
  • Please note that your order cannot be processed by our delivery partner on public holidays, so these days do not count as working days.
  • In the UAE, we are able to deliver to almost all areas within 1 business days (Monday – Saturday). If we are unable to deliver to your location, our Customer Service team will contact you to find a solution.
  • All orders over 100 AED will be eligible for a FREE shipping. This includes all orders placed with Cash on Delivery.
  • Our customer service center is available to answer any of your queries from 8.30 am to 6.30 pm(Sunday off). If you have any queries about the delivery of your order, please call Customer Support on +971 523856404
  • Buyers are solely responsible for verifying the accuracy of delivery addresses, and afrahpack.com shall have no liability or responsibility for any erroneous addresses. Please be aware that afrahpack.com will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
  • During any product delivery, if the client is not available in the address specified in the system, the products ordered by the client shall not be delivered to anywhere else.
  • Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE
  • Afrahpack.com reserves the right to update the prices at any time. While we will do our best to procure and deliver your order, certain products may be temporarily unavailable or out of stock. In such cases: if you did not receive your order or received an incorrect order, you will be issued a full refund; if part of your order is missing, we will issue a partial refund for the price of the undelivered quantity. In every event, we will do our best to ensure your satisfaction.